Contents
Unit 1 Preparations for Job Hunting // 1
Module 1 Tasks // 1
Task A Resume // 1
Task B Job Application Letter // 5
Module 2 Slang —— Cush Job （1）// 10
Module 3 Culture —— Career Planning // 12
Unit 2 Preparations for Job Interview // 14
Module 1 Tasks// 14
Task A Preparing Materials // 14
Task B Dressing// 18
Module 2 Slang —— Cush Job （2）// 23
Module 3 Culture —— Scientific Spirit // 24
Unit 3 Interview// 26
Module 1 Tasks// 26
Task A Etiquette and Taboos // 26
Task B Common Questions and Answering Techniques // 31
Module 2 Slang —— Slang Related to Job Hunting // 36
Module 3 Culture —— How to integrate into American Career Circle // 38
Unit 4 First Day in Office // 40
Module 1 Tasks // 40
Task A Introductions and Greetings // 40
Task B Jobs and Responsibilities // 45
Task C Company Introduction // 48
Module 2 Slang —— Come on board // 52
Module 3 Culture —— Corporate Culture // 54
Unit 5 Business Communication // 56
Module 1 Tasks // 56
Task A On the Phone // 56
Task B Telephone Message // 60
Module 2 Slang —— American Spoken Contractions // 64
Module 3 Culture —— Volunteering Activities // 65
Unit 6 Public Events // 67
Module 1 Tasks // 67
Task A Business Invitation Letter // 67
Task B Business Visit // 71
Module 2 Slang —— Abbreviation in Business Letters // 76
Module 3 Culture —— Chinese Culture of Gift-Giving // 77
Unit 7 Product Promotion // 79
Module 1 Tasks // 79
Task A Etiquette of Exchanging Business Cards // 79
Task B Preparations for Trade Fair // 83
Task C Product Introduction // 88
Task D Letter of Establishing Business Relations // 92
Module 2 Slang —— Launch a New Product // 96
Module 3 Culture —— Green Development // 98
Unit 8 Business Reception // 100
Module 1 Tasks // 100
Task A Meeting the Client at the Airport // 100
Task B Small Talk // 105
Task C Checking in at the Hotel // 109
Module 2 Slang —— Abbreviation in Hotel English // 114
Module 3 Culture —— Chinese Kungfu // 115
Unit 9 Business Entertainment // 117
Module 1 Tasks // 117
Task A Welcome Speech // 117
Task B Business Dinner // 122
Task C Western Table Manners // 127
Task D Shopping // 132
Module 2 Slang —— Food Slang // 136
Module 3 Culture —— Chopsticks and Chinese Culture of Harmony // 138
Unit 10 Customer Service // 140
Module 1 Tasks // 140
Task A Making Complaints and Claims // 140
Task B Dealing with Complaints and Claims // 144
Task C Letter of Complaint // 149
Module 2 Slang —— Network English Contractions // 153
Module 3 Culture —— Digital Environment // 153
Unit 11 Business Tour // 155
Module 1 Tasks // 155
Task A Preparations before Travelling // 155
Task B At the Airport // 159
Module 2 Slang —— Travel Light // 164
Module 3 Culture —— Travelling to Venice // 165
Bibliography // 167
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